Shipping and Returns

Shipping and Returns

At NookCraft, we are committed to providing a seamless and enjoyable shopping experience. Please review our Shipping and Returns policies below to ensure clarity on your order journey and the options available in case you need to make a return.

Shipping Policy:

Tracked and Insured Shipping: We offer Tracked and Insured Shipping to provide you with real-time updates on your order's status and added protection during transit. Once your order is processed, you will receive a tracking number to monitor the progress of your delivery.

Processing Time: Orders typically take 1-3 business days to process before shipping. Please note that during holidays, peak seasons or special promotions, processing times may be extended.

Delivery Time: The delivery time varies based on your location. Standard shipping usually takes between 7-12 business days. For more precise delivery estimates, refer to the shipping carrier's tracking information.

International Shipping: We proudly offer international shipping. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns Policy:

Money-Back Guarantee: We stand by the quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day Money-Back Guarantee. Contact our customer support team within 30 days of receiving your order for assistance with returns.

Return Eligibility: To be eligible for a return, items must be unused and in the same condition as received. It must also be in the original packaging.

Return Process:

  1. Contact our customer support team within 30 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Our support team will guide you through the return process and provide instructions for returning the item.

Refund Processing: Once your return is received and inspected, we will process your refund. Please allow 5-7 business days for the refund to reflect in your account. Shipping costs may apply.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with a photo of the damaged item. We will provide instructions for a replacement or refund. Please note that the box may be damaged in transit. If the damage extends to the contents inside the box, please let us know and we can assist further. 

If you have any further questions or concerns, please reach out to our customer support team. Thank you for choosing NookCraft for your creative journey!